Customer Care – Strasburg Children

Questions, Ideas, Comments, we'd love to hear from you!

Strasburg Children

12060 County Line Rd Suite J215

Madison, AL 35756

(615) 784-3949

info@strasburgchildrens.com

Shipping

Free shipping on all orders over $50! Tracking information is emailed as soon as order is shipped. Most orders are shipped in 1-2 business days and arrive in 3-6 days. For Guaranteed 1-3 day delivery upgrade to Expedited. 

Sizing

For more detailed information on the fit, please see our sizing charts.

Returns

All returns or exchanges must be made within 14 days from receipt of your order. Please contact info@strasburgchildrens.com or (615) 784-3949 to receive your return information. You will have 7 days from the return authorization to return the item. Original tags must be attached and item must be in new condition. If you are requesting a refund please allow up to 10 days for your refund to be processed. For Sample Packs ordered (multiple styles, sizes or colors with the intention to return more than one dress) there will be a $10 processing/cleaning fee deducted from each returned dress.

Care and Preservation

Dupioni Silk dresses are made from 100% pure silk and are dry clean only. Do not steam the silk garments, as it will alter the texture of the fabric. In order to press a silk dress use a dry iron, no steam, with a soleplate (the sliver metal plate) on a low heat. If you are unsure if your heat is too high you can place a towel or cloth between the iron and the dress.

Cotton dresses are machine washable on delicate cycle but should hang dry. Please do not use bleach or any highly chemical detergent as it will cause the fabrics texture to change. If pressing is needed a normal steamer will release the wrinkles. Ironing is also an option. For best preservation you may dry clean.

Privacy and Terms

We respect your privacy and will never share or sell your information. You may review our Privacy Policy and Terms of Use.

 

 

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